New drag-and-drop and visual preview capabilities for your attachments - FR#34718

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SysAid Product Manager Community Manager

5260

New drag-and-drop and visual preview capabilities for your attachments - FR#34718 - 19.3.10

Jun. 27, 2019 09:20 AM

Admins can attach files to an SR, using the control in the Attachments field in an SR form. This can be helpful for attaching log files or images, gifs, or videos that illustrate the issue that the user is experiencing.

Here’s what the old attachments UI looks like:

This functionality has been significantly upgraded in the latest release. For starters, the attachments are now displayed in attractive icons that indicate the file type instead of just the text of the file name.

Furthermore, admins need not download files to view them. SysAid now offers a gallery view that allows admins to quickly preview the attached files directly in the SR Form.

But perhaps most importantly, admins can now drag and drop files directly into the Attachments area for a faster and more pleasant user experience.

This is all in keeping our focus on providing a cleaner, more modern UI, a more pleasant user experience, and finding ways to help you work more efficiently.

For more information about fields in the SR form, please see our online help.

Paul.s

SysAider

Re: New drag-and-drop and visual preview capabilities for your attachments - FR#34718 - 19.3.10

Jul. 22, 2019 09:46 AM

Hi Danny,

we have version 19.3.12.b6 but we still have the old attachment UI!

gr. Paul

Danny Tashiev

SysAid Product Manager Community Manager

5260

Re: New drag-and-drop and visual preview capabilities for your attachments - FR#34718 - 19.3.10

Jul. 22, 2019 09:46 AM

Hi Paul,

Can you take a screenshot of the attachment control in your system?

Thanks,
Danny

Paul.s

SysAider

Re: New drag-and-drop and visual preview capabilities for your attachments - FR#34718 - 19.3.10

Jul. 22, 2019 09:56 AM

here it is.

Jose B.

SysAider

Re: New drag-and-drop and visual preview capabilities for your attachments - FR#34718 - 19.3.10

Jul. 22, 2019 10:18 AM

Hey Danny,

We are having the same issue. We have version build number v19.3.12 b6 however we have the old attached. We attempted to remove and re-add that option however same thing.

YCUSD Hodges

SysAider

Re: New drag-and-drop and visual preview capabilities for your attachments - FR#34718 - 19.3.10

Jul. 22, 2019 11:11 AM

Are PDF attachments viewable?
Will this thread soon have the drag-n-drop feature?

After testing I have answered my own question.
No, PDF's are not viewable. I successfully performed the new drag-n-drop (thanks great update) of two files, one a PDF the other a PNG. The PNG was viewable where the PDF was not.

Sysaid_preview_problems.pdf

This message was edited 1 time. Last update was at Jul. 22, 2019 11:16 AM

Danny Tashiev

SysAid Product Manager Community Manager

5260

Re: New drag-and-drop and visual preview capabilities for your attachments - FR#34718 - 19.3.10

Jul. 23, 2019 08:12 AM

Thanks guys, we are investigating why you cannot see the new control.

@YCUSD Hodges: Correct, PDF cannot be previewed at the moment, but we have plans for this in the future

Cheers

eldad

SysAider

Re: New drag-and-drop and visual preview capabilities for your attachments - FR#34718 - 19.3.10

Jul. 24, 2019 06:57 AM

Hi Danny and all,
a real nifty feature BUT ....
for me it supports only images, NOT VIDEOS OR TXT (log) files (like you wrore...)
more mime types are realy needed here like (docx,pdf,xlsx ...)
eldad

Danny Tashiev

SysAid Product Manager Community Manager

5260

Re: New drag-and-drop and visual preview capabilities for your attachments - FR#34718 - 19.3.10

Jul. 24, 2019 07:33 AM

The reference to log files was as an example for drag&drop feature

But we hear you! More types are planned for expanding this feature.

SheilaC

SysAider

Re: New drag-and-drop and visual preview capabilities for your attachments - FR#34718 - 19.3.10

Jul. 25, 2019 11:45 AM

We are on 19.3.12b6 and do not see the new UI for attachments. Is there something we need to do?

Danny Tashiev

SysAid Product Manager Community Manager

5260

Re: New drag-and-drop and visual preview capabilities for your attachments - FR#34718 - 19.3.10

Jul. 28, 2019 04:10 PM

Hey guys,

During our investigation on why some customers cannot see the new control, we've made some changes in Cloud last week. Can you confirm you can see the new control?

Thanks,
Danny

SheilaC

SysAider

Re: New drag-and-drop and visual preview capabilities for your attachments - FR#34718 - 19.3.10

Jul. 29, 2019 08:34 AM

We are able to see the new control. Thank you!

Continental Gold

SysAider

Re: New drag-and-drop and visual preview capabilities for your attachments - FR#34718 - 19.3.10

Sep. 13, 2019 10:55 AM

The new control does not work, the previous one still appears, the version I currently have is v19.2.30 b20.

Danny Tashiev

SysAid Product Manager Community Manager

5260

Re: New drag-and-drop and visual preview capabilities for your attachments - FR#34718 - 19.3.10

Sep. 16, 2019 06:24 AM

Hi,

Can you upgrade to the latest On-Premise (19.2.32), and report back on whether it's fixed?

Thanks,
Danny

EgiszZ

SysAider

Re: New drag-and-drop and visual preview capabilities for your attachments - FR#34718 - 19.3.10

Oct. 11, 2021 08:03 AM

Is it possible to make preview window larger?
We often get whole screen captured and it's impossible to see text while in preview.
If it was 90% screen width, it would be more usable

New drag-and-drop and visual preview capabilities for your attachments - FR#34718 - 19.3.10

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