Link to service record in email notification to end user

 
Author
Message
SysAider
2
 
When an end user submits a ticket, they recieve an automatic email with information about the ticket they just submitted.

I would like to add a link to the service record so that it links to the self-service portal when clicked. I have not figured out a way to do this.

I tried adding this to the email template:
http://SERVER_NAME/servicePortal/SRview/${ID}
but when the end user clicks the link, it just sends them to
http://SERVER_NAME/servicePortal
instead.

I have found previous form posts to create a link to the end-user portal, which is this:
http://SERVER_NAME/EndUserSRView.jsp?id=${ID}&EndUserLink=YES
and that works fine, but I would like a link to the self-service portal not the end-user portal.

End users submit service requests using the self-service portal because it's much more user friendly than the end-user portal. Having a link to the end-user portal just confuses users.