Advanced Search
  2. Forum Index
  3. SysAid Integration
  4. Integration with Microsoft Teams

Integration with Microsoft Teams

 
Author
Message
lmartin
SysAider
1
 
Integration with Microsoft Teams
Sep. 09, 2019 08:25 AM
Does anyone have a successful integration with MS Teams up and running?

I'd like to poke notifications into Teams channels when tickets are opened, updated or closed that meet certain conditions.

Teams can receive messages via an Incoming Webhook, but I don't think these are supported by SysAid without us building something ourselves?

https://docs.microsoft.com/en-us/microsoftteams/platform/concepts/connectors/connectors-using
oc1416
SysAider
1
 
Re: Integration with Microsoft Teams
May. 08, 2020 09:06 AM
Just curious... you can make SysAid to send email messages to the channel, right?
AldoHills
SysAider
3
 
Re: Integration with Microsoft Teams
Sep. 06, 2020 09:55 AM
I setup PowerAutomate to copy and post SysAid new ticket emails in a Teams channel. It triggers whenever my mailbox receives a new ticket email.
AldoHills
SysAider
3
 
Re: Integration with Microsoft Teams
Sep. 06, 2020 09:55 AM
I created a PowerAutomate flow that when triggers when I receive an email from SysAid and posts into a channel. It identifies new help desk tickets by the sender and subject, then parses through the email's HTML body to extract the message that is posted.
Prasand
SysAider
1
 
Re: Integration with Microsoft Teams
Nov. 03, 2021 01:41 AM
Hi, I think you can also try workativ’s chatbot integration with Sysaid and 70+ apps and pre-built workflows like create ticket, update ticket and more. Workativ is a conversational ai and workflow automation platform that helps you build chatbot, connect with Sysaid and 70+ other apps, use pre-built workflows like create ticket etc, deploy your bot on Teams or Self-Help portal via widget easily in minutes.
They provide free trial. Check here: workativ.com/conversational-ai-platform
Maayan Karstaedt
SysAid Product Manager Community Manager
393
 
Integration with Microsoft Teams
Jan. 31, 2022 01:35 PM
ICYMI we have launched a marketplace integration with Microsoft Teams
[url=https://www.sysaid.com/it-service-management-software/marketplace/microsoft-teams?utm_source=SysAid-Community&utm_medium=reply&utm_campaign=MS-teams
]Check IT out[/url]
Cheers,
Maayan

lmartin wrote:Does anyone have a successful integration with MS Teams up and running?

I'd like to poke notifications into Teams channels when tickets are opened, updated or closed that meet certain conditions.

Teams can receive messages via an Incoming Webhook, but I don't think these are supported by SysAid without us building something ourselves?

https://docs.microsoft.com/en-us/microsoftteams/platform/concepts/connectors/connectors-using
 
  2. Forum Index
  3. SysAid Integration
  4. Integration with Microsoft Teams