Users last name has changed and now they cannot see their old service requests

Super SysAider
Hello everyone!

I have a user that has had her last name changed at least three times (I guess that she's not too lucky in love ) and now when she wants to look back on her past service records but she can no longer see them under her previous last names. How does everyone else handle this issue?

This message was edited 1 time. Last update was at Oct. 15, 2019 03:57 PM