How to recover deleted ldap user?

 
Author
Message
SysAider
16
 
One user had trouble login into sysaid.

Her account seems weird, since her data doesn't match the current data in Active Directory.

I deleted the account. And now, cannot see the user anymore in Sysaid.

1) I reconfigure from zero the Active Directory synchronization. ("check settings" allways said there are correct)
2) Enable "full refresh"
3) scheduled an early refresh
4) updated from "End users" form page

but the user still doesn't show. What could I do?

SysAid Edition / Package Pro Plus Edition
Build Number v19.2.33 b4
SysAider
16
 
Ups... Solved(?)

What I did:

a) Create the user, only with user name and email
b) Refresh ldap users in "End users" page
c) The user is recreated, so now I have two users: one manually created and the new one synchronized from ldap
d) delete the manually created...
e) seems to work everything

Regards,

Ramiro