Service Request Routing to Alternate Manager

 
Author
Message
SysAider
3
 
Hi..

Quick Question..

Is there a way in SysAid to route Service Request Items to an alternate manager for approval?

For example, Manager A is away on holidays and Manager B is filling in for him and all request items would be routed to them.

With our current setup, Service Request items are being routed to the user's manager as specified in the user object and it's working very well. Just need to figure out this alternate routing tho.

Any help would be great!