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Change default end user notification when status changes

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DGiasson
SysAider
2
 
Change default end user notification when status changes
Dec. 03, 2019 11:45 AM
Hi!

I'm looking for where the template is stored for the notifications triggered under Service Desk > General when a service record changes. We want to remove the redundancy in the email message as the top line of the email body matches the subject line of the email.

I've attached an image with the highlighted line I would like to remove.

Thanks!!

Derek
alefabian
Elite SysAider
147
 
Re: Change default end user notification when status changes
Dec. 03, 2019 12:12 PM
In Settings > Customize > Notifications, you can find the list of notifications - that body may be the #5th
DGiasson
SysAider
2
 
Re: Change default end user notification when status changes
Dec. 03, 2019 01:49 PM
Perfect, thank you!
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