What is the best way of getting an incident to change management? We have several tickets that come in that require the approval change management. These are routine requests but still need to be logged in our change management system.
This message was edited 1 time. Last update was at May. 13, 2020 11:28 AM
chalupabatman wrote:That is super helpful! Thank you!
Now is there a way to have linked tickets update down. IE if we create a change management ticket from that incident when we preform the change it updates the incident?
chalupabatman wrote:So fields across tickets can be linked, is there a way to for us to link more specific fields?