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Number of category levels in Request form

 
Author
Message
gascaife
SysAider
3
 
Number of category levels in Request form
Mar. 14, 2021 02:14 PM
When adding 'Category' to the visible fields on the Request form within the Self Service Portal, it adds three levels.

Is there a way that you can have it setup so it only adds two levels?

Thanks in advance
tsahibg
SysAid Product Manager
83
 
Re: Number of category levels in Request form
Mar. 14, 2021 02:21 PM
Hi gascaife,

The number of category levels is set in Settings > Service Desk > General:
Check/Uncheck the "Enable third level categories"

Please notice - this setting applies both to the Self-Service Portal AND the Admin Portal.

Regards,

Tsahi
gascaife
SysAider
3
 
Re: Number of category levels in Request form
Mar. 15, 2021 08:02 AM
Cheers
 
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