Adding location to email submissions

 
Author
Message
SysAider
8
 
Hello, currently I have an email rule that adds the location to an incident submission via email to show as "Email." The way I got this to work was I added "Email" as a custom Location in my List settings. The reason for this is my custom notifications would show that Location field as blank if it wasn't populated.

However, with the addition of "Email" in the Locations list it now shows as a selection in the Self-Service Portal when it is used to submit an incident. Is there a way to strip "Email" as being shown in the SSP, but still allow it to be used via email submission?
Elite SysAider
195
 
Hi LCSTN,
SysAid tracks the source of a ticket in the related field "Source".
If you wish that only the filled fields appear in the notification, you can simply add the following condition:


This message was edited 1 time. Last update was at Jan. 11, 2021 06:51 AM