Outlook HTML Email Notification Template Table Format Issue

 
Author
Message
SysAider
3
 
We seem to have a puzzle with formatting tables to appear correct in Outlook. The section I am referring to is under Settings (Gear) > Customize > Notifications > Specific template name for the administrator and user notifications.

When looking at the code in an html editor it looks great (see images).

When the email comes into O365 Outlook, it looks as if the tables are blown up to 3-4-times in height/size that they should be (see images). Same view issue in Outlook Mobile.

When looking at it in Outlook Online, the table is formatted properly, but you need to scroll down 2-3-pages to see it.

Other mail systems (e.g. Gmail) seem to show the formatting properly in email online.

Reference attached template: administrator-template.txt

Open to suggestions as we have tried several different approached with no luck. Everyone uses Outlook with a few using Outlook Online, so getting it to work for Outlook is the goal.

Thanks!
administrator-template.txt

This message was edited 3 times. Last update was at Mar. 05, 2021 09:40 PM

SysAider
3
 
Images attached.
Elite SysAider
195
 
Hi ITSM_Ron,
the table has a class ("fixed") but there's no style tag in your HTML layout reporting the attributes of "fixed". Remove that class and insert the needed style within table and td tags.

SysAider
3
 
Thank you! This resolved the issue.
Elite SysAider
195