Add Text Block

 
Author
Message
SysAider
3
 
Hello:

Is there a way to add a block of text on the incident template to provide the end users instructions or additional details when they submit?

This is under ADMIN ==> SELF SERVICE PORTAL ==> Incident Submission Form.

Thanks
Elite SysAider
187
 
You can create a custom field (under Settings > Customize > Entity > Service Record) and write the code on "Display in Self-Service Portal form" field to display the instructions. Then add that new field to the Incident Submission Form.

If you are using a Cloud account, contact your Account Manager to get help.

This message was edited 1 time. Last update was at Mar. 12, 2021 04:22 PM