Unable to create SR with 3 Category levels via REST API

 
Author
Message
SysAider
3
 
Hi

Im trying to create an SR using the REST API via Postman (initially), however although the SR is created not all the fields are updated. I know the values exist and match in the SysAid system.

From the below sample JSON, the problem_sub_type and third_level_category fields, and the custom field CustomColumn405sr date/time field don't update (also tried the update SR API - I get the same result).

POST /api/v1/sr/
application/json

{
"info": [
{"key":"problem_type","value":"Backup"},
{"key":"problem_sub_type","value":"Generator"},
{"key":"third_level_category","value":"Fault"},
{"key":"title","value":"Test SR"},
{"key":"description","value":"Generator"},

{"key":"impact","value":"4"},
{"key":"urgency","value":"4"},

{"key":"CustomColumn405sr", "value" : 1617788641080}

]
}

Create API returned 200 Ok and the JOSN of the created SR. Update API returns 200 Ok and '1' in the response body.

Please can someone advise.

Kind Regards