Hi Everyone. First time poster. We had a very hard time getting our patching up and running. Multiple issues and problems. We were finally able to retire our previous patching product a month or two ago and just rely on SysAid for patching. I'm not the technical SME for SysAid, just the IT Director. I now need to produce reporting for how the patching has worked and am having a heck of a time. All I am looking for is A) How many patches were successfully deployed and B) how many are still needed. I would like much more than that but I'll settle for now, for just that. There are only about 5 reports within SysAid, and thus far none of them really provide that information. I must be doing something wrong because this seems like the most basic of patching statistics. Thank you.
Help Getting a Patching Report
Author
Message
Help Getting a Patching Report
Jul. 23, 2021 02:47 PM
Help Getting a Patching Report
Jul. 23, 2021 03:37 PM
Good evening SMMBOP,
I have to admit I'm a little confused or I don't quite understand what you mean.
We have been using the patch management for years, but we have never needed a report. Everything we need can be found in the Asset -> Patch Management view.
From there we use four displays:
Missing
Approved
Failed
Installed
If we have a special asset to investigate, we can find all information in the asset data about what is installed.
Maybe we're talking past each other, then I would ask you to describe in more detail what you are looking for.
best regards
Karlson
I have to admit I'm a little confused or I don't quite understand what you mean.
We have been using the patch management for years, but we have never needed a report. Everything we need can be found in the Asset -> Patch Management view.
From there we use four displays:
Missing
Approved
Failed
Installed
If we have a special asset to investigate, we can find all information in the asset data about what is installed.
Maybe we're talking past each other, then I would ask you to describe in more detail what you are looking for.
best regards
Karlson
SMMBOP wrote:Hi Everyone. First time poster. We had a very hard time getting our patching up and running. Multiple issues and problems. We were finally able to retire our previous patching product a month or two ago and just rely on SysAid for patching. I'm not the technical SME for SysAid, just the IT Director. I now need to produce reporting for how the patching has worked and am having a heck of a time. All I am looking for is A) How many patches were successfully deployed and B) how many are still needed. I would like much more than that but I'll settle for now, for just that. There are only about 5 reports within SysAid, and thus far none of them really provide that information. I must be doing something wrong because this seems like the most basic of patching statistics. Thank you.
This message was edited 2 times. Last update was at Jul. 23, 2021 03:38 PM
Re: Help Getting a Patching Report
Jul. 23, 2021 04:06 PM
Hi Karlson. Thanks so much for your reply. That may very well be the way I need to go about getting the data. I'm not in charge of patching (others that work for me are). So I don't have access to the actual administration console. I do have access to the reporting however, so I had just assumed "there must be a report for this". If that information is available directly from console, then perhaps I need to just ask my team to pull that data for me. I was trying to self-serve and not bother them (they're quite busy as you can imagine).
Re: Help Getting a Patching Report
Jul. 23, 2021 04:35 PM
Hi SMMBOP,
I don't know your exact configuration! Obviously, it would be easy to give you permission
What is your standard method for the patch approval process?
Depending on the method, you could create a report for the service requests. You should at least check this before you start.
best
Karlson
I don't know your exact configuration! Obviously, it would be easy to give you permission
What is your standard method for the patch approval process?
Depending on the method, you could create a report for the service requests. You should at least check this before you start.
best
Karlson
SMMBOP wrote:Hi Karlson. Thanks so much for your reply. That may very well be the way I need to go about getting the data. I'm not in charge of patching (others that work for me are). So I don't have access to the actual administration console. I do have access to the reporting however, so I had just assumed "there must be a report for this". If that information is available directly from console, then perhaps I need to just ask my team to pull that data for me. I was trying to self-serve and not bother them (they're quite busy as you can imagine).
