Email Rules

 
Author
Message
Super SysAider
60
 
Is it possible to create an email rule that will auto assign the Admin group if another email address is listed in the To field?

Example:
User emails both helpdesk and user@company.com - Ticket gets created and auto assigns the Admin group.

We are working on not having our helpdesk have to touch every ticket that comes in. Creating a bunch of different email address for support isn't an option at this time.