Email Rules Report

 
Author
Message
Super SysAider
60
 
Is there a way to pull a report that shows what email rules were run? We are just starting to use email rules to auto route tickets and would like to be able to show how many tickets are now being handled that way.
SysAid Wiz
1244
 
Hi AnnHood
Now it is possible to create a user-defined report with the field "E-Mail Account" in a column. Maybe add a filter at this point to hide the empty values and set the status for active tickets.

This is how you have the e-mail accounts for your e-mail roles!

for more help
https://community.sysaid.com/help-page.htm?helpPageId=4210&helpPageName=IncidentsList.htm&edition=2&version=v21.2.35&Admin=Y&productId=1&lang=de¬AddingIndexJSP=true
May I ask why you need this?

best
Karlson

AnnHood wrote:Is there a way to pull a report that shows what email rules were run? We are just starting to use email rules to auto route tickets and would like to be able to show how many tickets are now being handled that way.

This message was edited 1 time. Last update was at Aug. 25, 2021 03:43 PM

Super SysAider
60
 
Thanks Karlson!

We have just started to use email rules to route some tickets automatically without our HD having to touch every ticket. We are just interested in seeing how many actually get auto routed, to see if it's really making a difference or not.

Ann
Super SysAider
60
 
This actually won't work since all our emails are sent to the same email address. We have created some keyword routing rules to route the tickets and those are the ones we are trying to capture data on.

Thank you for responding though!!