User Creation/Termination/Change

 
Author
Message
SysAider
1
 
First, If this post is in the incorrect category - please move it or tell me where the appropriate form category this should go in.

I am wondering if there is anything with in Sysaid that could be integrated or something that already is that we may not be utilizing.

I am the main person who takes new user/termination/change requests.
For our New user requests, we have a form on our intranet that sends an email to us and the manager for approval. Once approved by the manager I create the new user in our phone system, ad and then our in house software. I use a small program that was created by a past employee that will generate the new user account for ad, create a temp password and send an email.

The problem with this - is it is all tracked through email. Is there any tool or anything that is already integrated into sysaid that could make this process a little more manageable?

Also the Changes and Terminations are dealt through email. The reason I don't have them switch over to sysaid for this is then it gets lost in the sea of other tickets that have nothing to do with user creation.

Thanks!
SysAid Product Manager Community Manager
322
 
Sea_Ton wrote:First, If this post is in the incorrect category - please move it or tell me where the appropriate form category this should go in.

I am wondering if there is anything with in Sysaid that could be integrated or something that already is that we may not be utilizing.

I am the main person who takes new user/termination/change requests.
For our New user requests, we have a form on our intranet that sends an email to us and the manager for approval. Once approved by the manager I create the new user in our phone system, ad and then our in house software. I use a small program that was created by a past employee that will generate the new user account for ad, create a temp password and send an email.

The problem with this - is it is all tracked through email. Is there any tool or anything that is already integrated into sysaid that could make this process a little more manageable?

Also the Changes and Terminations are dealt through email. The reason I don't have them switch over to sysaid for this is then it gets lost in the sea of other tickets that have nothing to do with user creation.

Thanks!


Hi Sea_Ton,
Hope you figured it out by now but if not, here is a guide to build out change management processes:
https://community.sysaid.com/help-page.htm?helpPageId=5745

Let us know how it goes,
Maayan