Hello,
I am brand new to Sysaid and need some help. Above entry fields in incident tickets there are labels like "Title", "Description", etc. See attached for an example.
I figured out editing the Translation file can change these labels, however it only changes the label for NEW tickets and does not replace the label on existing tickets.
Example: I change the "Title" label to "Problem Description". When I open new tickets they contain my changes. Exisiting tickets still contain "Title" as the field name.
How do I change "Title" to "Problem Description" so it reflects across all existing and future incident tickets?
I am brand new to Sysaid and need some help. Above entry fields in incident tickets there are labels like "Title", "Description", etc. See attached for an example.
I figured out editing the Translation file can change these labels, however it only changes the label for NEW tickets and does not replace the label on existing tickets.
Example: I change the "Title" label to "Problem Description". When I open new tickets they contain my changes. Exisiting tickets still contain "Title" as the field name.
How do I change "Title" to "Problem Description" so it reflects across all existing and future incident tickets?
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![[Thumb - Field Heading screenshot.png]](/Sysforums/upload/2021/9/21/9448312c5c3fa31131bd0fd92ccba1e0_272325.png__thumb)
