Automatic notification to Request User when Urgency changes

 
Author
Message
SysAider
1
 
Hello,

I'm trying to figure out how to send an automatic notification to the user when the urgency gets changed by an admin.
I looked at the list under: Help Desk Settings -> General -> Notify the following users when a service record changes: -> Request user -> Status changes to

Sadly I can't find the urgency field here. Does someone have an idea where to look?

Thanks in advance.
SysAid Product Manager Community Manager
121
 
Xandervd wrote:Hello,

I'm trying to figure out how to send an automatic notification to the user when the urgency gets changed by an admin.
I looked at the list under: Help Desk Settings -> General -> Notify the following users when a service record changes: -> Request user -> Status changes to

Sadly I can't find the urgency field here. Does someone have an idea where to look?

Thanks in advance.


Hi Xandervd,
Thanks for the feedback currently this is not possible but we have this logged in as FR # 57624 in our system, I added a reference to this thread to the existing record for this Feature Request in our internal system so you can receive updates when and if it reached execution pipeline.

Cheers,
Maayan