Copy of dB

 
Author
Message
SysAider
5
 
Good afternoon,
I had chatted with someone from SysAid support and they had mentioned that they would update our account to be able to send us a copy of the database for our own use (since i wanted to create some reports that are not possible via the sysaid reporting module, but i can't seem to find where the database was supposed to go into.

Would anyone have a clue where i could find it?

Thanks
SysAid Product Manager Community Manager
393
 
ggomez wrote:Good afternoon,
I had chatted with someone from SysAid support and they had mentioned that they would update our account to be able to send us a copy of the database for our own use (since i wanted to create some reports that are not possible via the sysaid reporting module, but i can't seem to find where the database was supposed to go into.

Would anyone have a clue where i could find it?

Thanks


Hi ggomez,
You can find it here:
Settings > customized event logs
in search box type "backup" and you will find the daily backups if enabled.

Let us know how it goes,
Cheers,
Maayan

This message was edited 1 time. Last update was at Dec. 02, 2021 09:50 AM

SysAider
5
 
Maayan Karstaedt wrote:
ggomez wrote:Good afternoon,
I had chatted with someone from SysAid support and they had mentioned that they would update our account to be able to send us a copy of the database for our own use (since i wanted to create some reports that are not possible via the sysaid reporting module, but i can't seem to find where the database was supposed to go into.

Would anyone have a clue where i could find it?

Thanks


Hi ggomez,
You can find it here:
Settings > customized event logs
in search box type "backup" and you will find the daily backups if enabled.

Let us know how it goes,
Cheers,
Maayan


My apologies for the late reply, but thank you very much!! I greatly appreciate the assistance.