Prevent reassignment of tickets

 
Author
Message
SysAider
1
 
Is it possible to prevent Administrators from assigning their tickets to another Administrator? I've been looking through the settings, and if it is possible, I haven't been able to find out how. Thanks!
SysAid Product Manager Community Manager
57
 
NeverWasCool wrote:Is it possible to prevent Administrators from assigning their tickets to another Administrator? I've been looking through the settings, and if it is possible, I haven't been able to find out how. Thanks!


Hi NeverWasCool,

There are 2 ways to assign tickets, from ticket itself and from incident list

Option 1:
In settings you can block this ability from list view :
tools> administrators > permissions > enable bulk actions from SR list > choose what you want to allow

Option 2:
You can also define limitation working with admin groups by utilizing check box that limits visibility.
In the Service Record form and list, show only the Assigned To users, according to the selected admin group
More info here:
https://community.sysaid.com/help-page.htm?helpPageId=4218

There is also and FR in our system with that request that I will link you to so you will be updated if request moves up the line to execution.

Cheers,
Maayan