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Submitting ticket with video

 
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Anette
SysAider
6
 
Submitting ticket with video
Oct. 19, 2021 01:35 PM
Hello all,
we can't submit service incidents with video. The self-service portal opens, but without the video, no matter which browser we use.
We appreciate any ideas to solve the problem.

Many regards,
Anette
Maayan Karstaedt
SysAid Product Manager Community Manager
319
 
Re: Submitting ticket with video
Nov. 09, 2021 03:24 PM
Hi Anette,

First, check if you have it enables:
settings -> Self Service Portal -> Incident submission form -> on the "Sub-types" -> Design form -> If the "Video Capture" field is part of the "Visible Fields" list.

If the field wasn't added to the "Visible fields", add and test again.

If "Video Capture" was enabled but still doesn't work, reach out to our Customer Care team with some screenshots or video capturing the behaviour and they will help you figure it out.
support@sysaid.com

Let us know how it goes!
Maayan, SysAid Community Manager
Anette
SysAider
6
 
Re: Submitting ticket with video
Nov. 09, 2021 04:05 PM
Hi Maayan,

thanks for your answer. That indeed was the problem. I added the "Video Capture" field to the "Visible fields". Now we can submit the incidents with video.

Have a nice day!
Anette
Maayan Karstaedt
SysAid Product Manager Community Manager
319
 
Re: Submitting ticket with video
Nov. 09, 2021 05:10 PM
Anette wrote:Hi Maayan,

thanks for your answer. That indeed was the problem. I added the "Video Capture" field to the "Visible fields". Now we can submit the incidents with video.

Have a nice day!
Anette


Amazing, glad we could help!
Have a nice day too!
Maayan
 
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