Is there any way to block certain extensions as attachments?

 
Author
Message
SysAider
1
 
Is there any way to block .MSG attachments from tickets? We have certain end users who regularly attach emails with potentially malicious links and attachments to tickets wanting us to analyze them or help with opening the attachments. I don't want technicians to accidentally open an attachment thinking they're helping the end user and end up infecting us themselves.
SysAid Product Manager Community Manager
122
 
Hi keithk,
Currently this isn't an existing capability, but there are some options for trimming messages depending on the use case. Reach to our customer care team at support@sysaid.com with your specific case as it is not an out of a box solution and they will work with you to see this through.
Cheers,
Maayan, SysAid Community Manager