Mandatory category fields

 
Author
Message
SysAider
9
 
We have SysAid set to create tickets if someone emails our support email box.

These tickets get created on the "DEFAULT" sub-type where it appears I cannot make the categories (inc second and third) mandatory.

Am I missing something obvious?

Thanks
SysAid Product Manager Community Manager
322
 
Hi liam.bramwell,

You can use email rules based on key words to help you sort incoming emails to the right categories
Check out this guide for more details

Let us know how it goes!
Cheers,
Maayan

liam.bramwell wrote:We have SysAid set to create tickets if someone emails our support email box.

These tickets get created on the "DEFAULT" sub-type where it appears I cannot make the categories (inc second and third) mandatory.

Am I missing something obvious?

Thanks