Advanced Search
  2. Forum Index
  3. Help Desk
  4. Mandatory category fields

Mandatory category fields

 
Author
Message
liam.bramwell
SysAider
9
 
Mandatory category fields
Nov. 29, 2021 05:00 PM
We have SysAid set to create tickets if someone emails our support email box.

These tickets get created on the "DEFAULT" sub-type where it appears I cannot make the categories (inc second and third) mandatory.

Am I missing something obvious?

Thanks
Maayan Karstaedt
SysAid Product Manager Community Manager
322
 
Mandatory category fields
Jan. 31, 2022 12:57 PM
Hi liam.bramwell,

You can use email rules based on key words to help you sort incoming emails to the right categories
Check out this guide for more details

Let us know how it goes!
Cheers,
Maayan

liam.bramwell wrote:We have SysAid set to create tickets if someone emails our support email box.

These tickets get created on the "DEFAULT" sub-type where it appears I cannot make the categories (inc second and third) mandatory.

Am I missing something obvious?

Thanks
 
  2. Forum Index
  3. Help Desk
  4. Mandatory category fields