Request User Field

 
Author
Message
SysAider
1
 
I have a question that I hope is easy for someone to help with.

When we get a ticket submitted we get a email that has the field

Request User: Domain\(User logon name)

We would like it to me something with more information like

Request User: Display name

Where in sysaid would I be able to configure how that "Request User" field is populated?
SysAid Product Manager Community Manager
393
 
Hi Mikey72,
Did you figure it out already? anyways go to:
Settings > Appearance > User name display method > choose from drop down
If you want to deep dive see more about this here
Let us know how it goes!
Cheers,
Maayan


Mikey72 wrote:I have a question that I hope is easy for someone to help with.

When we get a ticket submitted we get a email that has the field

Request User: Domain\(User logon name)

We would like it to me something with more information like

Request User: Display name

Where in sysaid would I be able to configure how that "Request User" field is populated?