Dynamic title - is it possible?

Hi All

Is it possible to have a dynamic title for a request template?
I have a template created for HR to ask for employee account suspension. One of the fields in the template is "employee name". I would like to populate the value of this field to the request title.
Is this even possible?

Many thanks
Elite SysAider
Hi Tatiana,
The result you are looking for can be achieved through a BeforeSave trigger running on the SR entity.
If you are using an On-Prem version, you can develop the code by your-self. In case of a Cloud version, you must submit a request to SysAid Professional Services.

This message was edited 1 time. Last update was at Apr. 11, 2022 09:12 AM