How to used Verifed Closed

 
Author
Message
SysAider
2
 
We currently use the Status of Verified Closed however how do I configure it to actually close the ticket after a number of days of no response.
SysAid Product Manager Community Manager
393
 
Hi Dan,
Great question this can easily be cionfigured using escalation rules.
got to: Settings > Service Desk > Escalation Rules > Create New

Check IT out

Let us know how it goes,
Cheers,
Maayan

DanEcho wrote:We currently use the Status of Verified Closed however how do I configure it to actually close the ticket after a number of days of no response.
SysAider
2
 
Are there any examples of one. I'm not that up with setting those up.
SysAid Product Manager Community Manager
393
 
Hi DanEcho,
You can dive deep into the configuration steps here
Cheers,
Maayan

DanEcho wrote:Are there any examples of one. I'm not that up with setting those up.