Time to change your Gmail SMTP email integration to OAuth 2.0

 
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SysAid Product Manager Community Manager
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Did you catch the news? Gmail announced it will no longer support SMTP protocol for free accounts and is expecting to roll this out for paid accounts at a later date. Now’s a great time to get ahead of this and make the transition to the more secure and updated protocol of OAuth 2.0.

Setup of the new email integration is simple:
1. In SysAid, go to: Settings > Integration > Email.
2. Click the Create New button, and follow the instructions in this Google Email Integration with OAuth 2.0 Guide.
3. Test and verify the new integration: Send manual email, reply from tickets and take actions that trigger automatic notification.

To disable the SMTP integration [see screenshot below]:
In SysAid, go to: Settings > Integration [1] > Email [2].
1. Choose the SMTP integration list item and uncheck:
2. Select the Outgoing Email tab [3]
3. Uncheck Enable outgoing email
4. Click Apply [5].
5. Select the Incoming Email tab [4]
6. Uncheck Enable incoming email
7. Click Apply [5].

Act today and avoid the headache tomorrow.
If you have any questions please ask away in the comments!
Cheers,