Notes Field Has A Note Saved In It

 
Author
Message
SysAider
5
 
Hello,
In our SysAid setup, when adding the note field onto a sub type, the note field appears empty, which is what we want, but when we look at the request template where the note field is added, the note field has a note in it (like it's hard coded). Where can i go to remove that hard coded note?

Thank you in advance
SysAid Product Manager Community Manager
393
 
Hi ggomez,
Open a ticket for our Customer Care and they will remove these for you, reachout by live chat or
through our Helpdesk
Cheers,
Maayan


ggomez wrote:Hello,
In our SysAid setup, when adding the note field onto a sub type, the note field appears empty, which is what we want, but when we look at the request template where the note field is added, the note field has a note in it (like it's hard coded). Where can i go to remove that hard coded note?

Thank you in advance