Hi there and let me join in to this....
Previous releases of SysAid with the previous UI allowed a wider range of customization of colors, fonts , backgrounds etc...
From Release 5 and up we performed a major face lifting and a makeover for all the screens and UI.
This upgraded SysAid's look and feel, and also naturally introduced some new design elements.
We are aware of the fact that you SysAiders would like the ability to take complete control of how SysAid Looks by changing color schemes etc to fit your organization.
As I said - the new design elements that were introduced (back in 2007) create a challenge for us to allow you the levels of freedom in the design.
As Haim mentioned, the customizations are possible today due to the way SysAid is built, but not fully supported yet throughout all SysAid product and upgrades - We are planning to better support your customization needs by introducing new features that make these customizations easier.
By the way, release 6.0 introduced a much higher level of control on the webforms, giving you full access to the .css files that will affect only the end user portal and not the Admin GUI, with these files you can customize almost anything on the end user portal.
Techguy, thanks for your specific inputs on what you see is missing at the moment - I will make sure they are considered as part of the planned enhancements, sometimes it is a bit more complicated than it seems, as we need to support the different browsers and platforms etc...