Links from the email notification to the relevant SR

 
Author
Message
SysAider
17
 
I'd like to be able to click on a link in the notification email I get for a new SR, and have it open up the SR page for that request. I figured I'd actually already be able to do that manually in the custom notifications area, but couldn't find the variable name for the SR number and also didn't know whether the URL was built using the SR name, so I couldn't build the URL.

Thanks

Dev

This message was edited 3 times. Last update was at Jun. 16, 2008 09:47 AM

SysAid Wiz
1768
 
if you have enabled html based email just put in
<a href="https://YOURSERVERNAME:8080/SREdit.jsp?id={$ID}">click here to go to the request</a>

Haven't tried it but it should work.

SysAider
17
 
That's exactly what I was looking for but didn't know the variable name for the ID. Thanks for your help!

If you need to enable HTML email, anyone, the full answer is available on the forum in a how-to but it's in Preferences/Integration; change the Content-Type to text/HTML (this is assuming not using particular unicode encoding).

Thanks

Dev

This message was edited 2 times. Last update was at Jun. 17, 2008 05:38 AM

SysAid Wiz
326
 
Hi

I have tried it and it worked a treat. I also put a tag line in it. "Click here to see the status of your call, add notes and even close the call!"
Super SysAider
64
 
I was also looking for this, great tip!

Thanks
SysAid VP Product
1175
 
This Post has been moved from the Feature Request forum as it is not a Feature Request and it is available today - see details.
SysAider
11
 
I did this but the link takes me to the end user portal, not the service request. How do I make it take me directly to the service request?
SysAider
9
 
This link works for administrator for open "Edit SR" page directly from e-mail.
I tried to make the same for end-users to go directly to "View SR" page. I used this link
<a href="https://server_url/EndUserSRView.jsp?id=$ID">click here for bla bla</a>

This link also works, but both links (admin´s edit SR and end user´s view SR) need to logon. That is problem for my end-users, because they are using deployed shortcut, which log them on automatically. They are not using login and password, they even don´t know any logon details.

Is there any possibility to redirect end-user directly to View SR page without need to logon, or better said, with automatic logon?

Martin

This message was edited 2 times. Last update was at Jul. 24, 2008 02:22 AM

Martin
__________________________________________________
Artificial intelligence is no match for natural stupidity
SysAid Wiz
2449
 
Apolas wrote:This link works for administrator for open "Edit SR" page directly from e-mail.
I tried to make the same for end-users to go directly to "View SR" page. I used this link
<a href="https://server_url/EndUserSRView.jsp?id=$ID">click here for bla bla</a>

This link also works, but both links (admin´s edit SR and end user´s view SR) need to logon. That is problem for my end-users, because they are using deployed shortcut, which log them on automatically. They are not using login and password, they even don´t know any logon details.

Is there any possibility to redirect end-user directly to View SR page without need to logon, or better said, with automatic logon?

Martin


Hello Martin.

You can set up SSO (single sign on) integration in SysAid that will prevent from the users to need to login.
SSO can be set up in SysAid full edition, and you can contact us at helpdesk@sysaid.com for additional instructions.

Best regards.
Haim
Pushing IT forward
SysAider
11
 
Haim wrote:

Hello Martin.

You can set up SSO (single sign on) integration in SysAid that will prevent from the users to need to login.
SSO can be set up in SysAid full edition, and you can contact us at helpdesk@sysaid.com for additional instructions.

Best regards.
Haim

FYI - the single-sign on doesn't work with Firefox 3... It asks for the same information in a pop-up window to login.
Elite SysAider
244
 
techguy wrote:if you have enabled html based email just put in
<a href="https://YOURSERVERNAME:8080/SREdit.jsp?id={$ID}">click here to go to the request</a>
Haven't tried it but it should work.


Hi there,

I don't think that this will do 100% correctly!

I had to modify the line to read like this:


Using your link, will result in strage URL when the browser tries to open it (lets assume my server is called myserver.local and the SR Number is 1234):


Using the code I've posted here (just set the $ before the curly braces) will just work fine (SysAid 6.0.07)...

CU
Tex
Elite SysAider
131
 
We have noticed that when an admin clicks on the link to view the SR from their email they first have to login and are then taken directly to the SR (which is how we would want and expect it to work).

However, when an end user clicks the link, from their email, to view the SR they first have to login but then are taken to the end user portal main screen and not the SR itself.

Is there a way that we can conifgure Sysaid so that the end-user will be taken directly to the SR in the same way the administrators do. It would need to check that the end-user has access to this SR first (they submitted the request themselves).

regards,
tex
SysAid Customer Relations
156
 
In this case, did you insert the link as https://SERVER:8080/EndUserSRView.jsp?id=123&EndUserLink=YES ?

This message was edited 1 time. Last update was at Jan. 14, 2010 02:18 AM

Tex
Elite SysAider
131
 
That solved the problem. Thanks Adam Racer

Tex
SysAider
15
 
Hy guys,

My scenario is just a little bit different. I want to provide the link for survey, but my survey will be external to SysAid, I mean, I want to provide a URL link that will send the service request ID and service request title to the survey.

To pass that info to the survey, I need send it via URL parameters. When Title has blank spaces, the URL will be broken, because there is no replacement to %20. How can I achieve that?

Thanks