SysAid Surpasses 55,000 Customers

SysAid Marketing
SysAid Surpasses 55,000 Customers
Users Love Simplicity and Cost-Effectiveness of SysAid Solutions

Or Yehuda, Israel – September 23, 2009 – SysAid Technologies Ltd., (, a leading global provider of help desk software solutions and Customer Service Support (CSS) software,, announced today that its flagship product, SysAid IT, is now deployed in more than 55,000 organizations worldwide. This marks a 22% percent increase from 45,000 customers a year ago.

“SysAid’s rapid growth underscores our market’s enthusiasm about our easy -to-use, yet highly robust and affordable solutions that suit equally well 10-person and 10,000-person organizations,” said Israel Lifshitz, founder and CEO of SysAid. “Much of our success is derived from actively listening to our valued customers, adapting our platforms according to their needs and consistently introducing new enhancements.”

The success of SysAid results from its ability to simplify the dynamic challenges that customer service and support professionals face every day. In addition, it is one of the most cost-effective solutions in the market, with a comprehensive version available free of charge to companies with fewer than 100 users and to larger organizations at a fraction of the cost of other solutions.

The SysAid IT helpdesk enables IT professionals to manage their infrastructure with greater ease and efficiency, while the SysAid CSS customer service software is designed to better manage an effective service desk, providing key tools to increase customer satisfaction and improve the bottom line. SysAid IT is available via a hosted On-demand service (SaaS) which eliminates the need to download software or purchase hardware, and can be live within minutes. Additionally, true to the Cloud Computing concept, the SysAid On-Demand solution eliminates the burden of backup, maintenance and edition upgrades.

“Simplicity for the user is our main guideline and we therefore are constantly innovating to keep our technology advanced and our solution rapid and efficient,” said Lifshitz. “We look forward to continue enhancing our platforms through the development of new practical tools that will further simplify the IT management process.”

SysAid users span all industries and company sizes, from small start-ups and non-profits to leading organizations and Fortune 500 corporations. Customers include Coca-Cola, McDonald’s, LG, Johnson & Johnson, Cisco Systems, Novartis, DKNY, Sony, Planet Hollywood, L’Oreal, Xerox, Columbia University, NASA, Lockheed Martin, as well as thousands of small and medium businesses.

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About SysAid
Known throughout the industry for its simplicity, feature-richness, and ease of deployment, SysAid Technologies Ltd. prides itself on its ability to simplify the challenges that customer service and support professionals face everyday, while ensuring uncompromising performance at affordable prices. The Israel-headquartered company enables organizations of all sizes to use and enjoy its packaged software solutions, allowing customer service and support professionals to manage tasks with ease and efficiency. Since its founding in 2002 by Israel Lifshitz, the company has deployed its software at more than 55,000 organizations in 120 countries, spanning all industries and company sizes, from small start-ups to leading non-profits to Fortune 500 corporations, customizing its products to fit each customer’s needs. The SysAid online community provides a place for IT professionals to discuss general IT issues, interact and share their knowledge. For more information about SysAid Technologies, please visit

This message was edited 1 time. Last update was at Sep. 23, 2009 04:09 AM