As I've mentioned, I'll try to do what I can here. It appears like your Tomcat isn't running, and considering all the other changes done to resolve this issue, we suggest doing a fresh install of SysAid and connecting it to your existing database:
1. Run the following query on your SysAid database:
This will show you the version of the database.
2. Backup your database and uninstall SysAid/Tomcat/etc
3. Do a fresh installation of SysAid's latest version. Point it to an empty database/let it create a new one.
4. Once the fresh installation is up and tested as running, stop your tomcat, increase the memory limit as mentioned in my previous posts, restart tomcat and check in sysaid.log that the memory indeed was increased.
5. Stop tomcat once again, go to \SysAidServer\root\WEB-INF\conf\serverConf.xml and edit it to match your previous database, save the file.
6. Start tomcat and check if the problem resolves.
Let me know.
This message was edited 2 times. Last update was at Jul. 12, 2016 07:45 AM