SysAid HelpDesk App Beta version for Android has been released!!!

 
Author
Message
SysAider
37
 
On Droid 1, app does not rotate to landscape. Tried on 3 seperate phones.

Steven
SysAider
1
 
I also am getting a Login error "Failed to get data from server: https://x.x.x.x:8080/mobile/Login.jsp?nomenu=true". I am on the same network (internal) and am using https://x.x.x.x:8080 as my server URL. Using name in lieu of server did not help. I can get to the server via a browser, but not via app. Any suggestions?
Super SysAider
72
 
I am running the Android app on a Samsung Galaxy S with Android 2.2.
The app does not always work when I try to use it. You have to re-launch 3 or 4 times before it opens.
It generates a feedback report which contains various bits of info including:
Report type - Crash
Exception Class name - java.lang.IllegalStateException
Source File - CookieSyncManager.java

There is a stack trace with loads of info about it not being able to start the activity.

If I re-launch several times it will eventually start. The other guys here using the same phone have the same issue. Any ideas?

This message was edited 1 time. Last update was at Mar. 11, 2011 11:15 AM

SysAider
1
 
I've just started using both the android app and SysAid .. the problem I'm getting with the android app on my Samsung Galaxy S running 2.2 is that it works fine after install for a while, but then every time after that, it just force closes every time. The app seems really good and does what it should, until you have to run it a second time.

Is there any planned fix for this?
KPK
SysAider
12
 
Anyone experience this problem: Login to Helpdesk via the app. ok - but we only get blank tabs. no information.
Our setup is default - we access the site using VPN.
SysAider
1
 
The CSS app has "activities" with time tracking....

I would love to see this in the SysAid IT app!