different E-mail on SR and SR Closed

 
Author
Message
Elite SysAider
234
 
Hi everyone,

Is it possible to send a different E-mail when we close a sr?
I only can see an option "e-mail body end-user with sr"
How can I write the code so when we close a sr the end-user will receive a different e-mail body than with a change in a sr?

Best regards,
René
Take a look at my 3D creations and here is a little animation I made
SysAid Wiz
915
 
Modify the body with this logic

If close do

this

end



If NOT close do

the rest

end
Elite SysAider
234
 
Thanks for the reply Obelix.
LoL I will bang my head against the wall now. I never thought of that solution. How stupid can I be.

We almost have to go live with sysaid by now, so I'm a bit stressed hahaha...

Anyway, thanks again.

Kind regards,
René
Take a look at my 3D creations and here is a little animation I made
Elite SysAider
234
 
Hi everyone,

I've tried to do what Obelix wrote but I can't make it work.
Sysaid support, can you help me how to write the code.

Thanks.

Kind regards,
René
Take a look at my 3D creations and here is a little animation I made
SysAider
49
 
Rene,
I created an escaltion rule that when 1 minute has passed after last modify time on closed status, send email to.

Works wonderfully.

Would you like a screen shot?

This message was edited 1 time. Last update was at Jun. 26, 2008 03:37 PM

Elite SysAider
234
 
I'm not a programmer so any help is welcome.

Thanks for the help.

Kind regards,
René
Take a look at my 3D creations and here is a little animation I made
SysAid Wiz
1768
 
#if(${isClosedSR}==true
text of closed request goes here
#end
SysAid CEO
62
 
techguy wrote:#if(${isClosedSR}==true
text of closed request goes here
#end


Thanks techguy. Just a few minor changes so the syntax will be correct:


#if(${isClosedSR}==true )
text of closed request goes here
#else
text of not closed request goes here
#end

You can learn more about the syntax of the template language (Velocity) at:

https://velocity.apache.org/engine/releases/velocity-1.5/user-guide.html (user guide)

and

https://velocity.apache.org/engine/releases/velocity-1.5/vtl-reference-guide.htm (reference guide)



SysAid Wiz
915
 
Rene wrote:We almost have to go live with sysaid by now, so I'm a bit stressed hahaha...

WOOaaa.... *widened excited eyes*
Do we have a lift off ?
What's the countdown ?

Shall we celebrate ?
*calmly looking down with beer barrel on his shoulder*
Elite SysAider
234
 
First of all thanks for the wonderfull support here.
Sysaid is very easy to use, but there are some things that need a bit of extra explanation.
This explanation I get here on the forum, from the sysaid support team and from the members/user.

Thanks for the code. Really help full.

@obelix,

LoL, yeah I can't wait to launch sysaid and sending out an E-mail with login data to our customers.

Kind regards,
René
Take a look at my 3D creations and here is a little animation I made
SysAider
1
 
I have differnet problem about notifications. I have escalation rule: Change the SR status from resolved (i changed the name of status from Close to resolve) to close , 24 hours after Last modify time. But all my colleagues are complaint and they wont to receive notification for this. How i can stop this notification?