There has been some excellent information posted here over the last few weeks, some of which has never been documented before,
So I have started this thread to highlight them,
The syntax for sending a different email body when a request is closed - https://www.sysaid.com/Sysforums/posts/list/327.page#1082
SysAid Tip - Monitoring without SysAid monitoring module... - https://www.sysaid.com/Sysforums/posts/list/183.page
Customising "Assigned to" Field - https://www.sysaid.com/Sysforums/posts/list/257.page
Can I send the survey when the SR is Verified Closed instead of Closed? - https://www.sysaid.com/Sysforums/posts/list/325.page
Prohibit to close a SR without resolution and solution - https://www.sysaid.com/Sysforums/posts/list/299.page
Links from the email notification to the relevant SR - https://www.sysaid.com/Sysforums/posts/list/206.page
Setting up single sign on - https://www.sysaid.com/Sysforums/posts/list/277.page
Help with filtering syntax - https://www.sysaid.com/Sysforums/posts/list/318.page
add additional/removing fields to the "submit service request" page in the end user portal https://www.sysaid.com/Sysforums/posts/list/251.page
How I can change the Service Requests filter in end user portal? https://www.sysaid.com/Sysforums/posts/list/357.page
One users implementation of CMDB - https://www.sysaid.com/Sysforums/posts/list/131.page#337
How to configure SSL encryption (https) for SysAid - https://www.sysaid.com/Sysforums/posts/list/329.page
How to add Pdf/doc files to knowledge base/Self Service - https://www.sysaid.com/Sysforums/posts/list/386.page#1431
How to customize your pages in SysAid- by Obelix - https://www.sysaid.com/Sysforums/posts/list/0/438.page#1629
Batch 2:-
SysAid Tip - Upgrading the SysAid Agent without Re-Deployment - https://www.sysaid.com/Sysforums/posts/list/44.page
Did you know you can use a % character as wild card in the expression filter? - you do now! taken from - https://www.sysaid.com/Sysforums/posts/list/581.page
Routing Based on Urgency - https://www.sysaid.com/Sysforums/posts/list/552.page
How to make your active status filter always show ALL items with a class of open - https://www.sysaid.com/Sysforums/posts/list/521.page#2509
how to create e-mail warning for an impending ticket to be escalated automatically - https://www.sysaid.com/Sysforums/posts/list/521.page
Ways of Reporting on Service Breaches based on Due date instead - https://www.sysaid.com/Sysforums/posts/list/509.page
how to prevent sysaid from importing disabled users in from ldap - https://www.sysaid.com/Sysforums/posts/list/653.page#2783
enabling the CC email addresses that aren't users feature (vendor tech support, etc) - https://www.sysaid.com/Sysforums/posts/list/634.page#2968
Batch 3
Change the categories in the top level charts of the manager portal - https://www.sysaid.com/Sysforums/posts/list/702.page
Send a different E-mail based on different escalation rules - https://www.sysaid.com/Sysforums/posts/list/859.page
Sending email alerts for multiple admins - https://www.sysaid.com/Sysforums/posts/list/745.page
How to display Enabled users only on the User Management Page - https://www.sysaid.com/Sysforums/posts/list/857.page
How Ignore emails with subject match to (regular expression) - https://www.sysaid.com/Sysforums/posts/list/752.page
Modifying the top menu bar - https://www.sysaid.com/Sysforums/posts/list/863.page
Tip: How to install SysAid agent with a Ghost image. - https://www.sysaid.com/Sysforums/posts/list/734.page
filter the users imported in ldap integration to only those in a certain group - https://www.sysaid.com/Sysforums/posts/list/682.page
So I have started this thread to highlight them,
Batch 2:-
Batch 3
This message was edited 16 times. Last update was at Mar. 01, 2009 08:49 AM
