We use the Project/Tasks module for tracking admin tasks, projects, etc. The one thing that I find that would really help me out would be a way to easily Synchronize my projects from MS Project back and forth with SysAid.
SysAid's Project module is perfect for tracking the current status of the projects and tracking time booked, etc. It's also nice to have a single app to manage all time whether it is project, admin, or support.
I use MS Project because I need its capabilities for projections of future timelines, taking into consideration all constraints and resources across multiple projects. Right now, it is a completely manual process for me to keep MS Project up to date with the info from SysAid.
Even if there was a simple way for me to export/import to accomplish this task, it would greatly improve my ability to track our projects efficiently.
I love Techguy's feature requests and I hope that the Ilient staff realizes that feature requests shouldn't just be a factor of "let's tackle the ones with the highest votes" because I believe this will sell us all short on the benefits of the extra modules. Since the modules have only a percentage of the adoption rate of the base product, I think that feature requests for the modules should be considered with a higher priority. My reasoning is that if you have 1000 people running the base product and 200 using the module, 10 votes for a FR on the main product means 1% of the customers see the need, but 10 votes for a FR in a module is 5 times as important to the user base. Plus, if Ilient meets that need in the modules, it creates an "upsale opportunity" and increased revenue opportunities (business case) in their existing customer base.
I will continue voting for the Feature Requests for the Project and Tasks module and I can tell everyone that doesn't have it yet that it is a valuable module to have in your SysAid package.