Customize End User's View Old Service Requests Page

 
Author
Message
SysAider
5
 
I want to add more fields(e.g. due date) in that page and the relevant details page.
How can I customize it?
SysAid Wiz
2447
 
Hello Eddie.
Welcome to the SysAid community.

To add additional fields to the "see your old service requests", please go to helpdesk > list.
Change the view to "EndUser"
Click on "Customize list" (blue wheel icon) and move the needed fields to the "visible fields" list from the "available fields"
Save the changes and those fields will be added to the end user's view.

Best regards
Haim
Pushing IT forward