SysAid Agent + Sysaid Tool test version 7.0.06L

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Message

SysAid R&D

SysAid Agent + Sysaid Tool test version 7.0.06L

Aug. 22, 2010 05:22 AM

Hello SysAiders,

please find attached files for test version SysAid agent + Sysaid tool 7.0.06L

This new agent should solve the following issues:
1. Agent crash in some platforms - bug 6477
2. Blank page & Agent is only opening the end user portal if double clicking on the icon twice - bug 6473
3. RC malfunction from chat or from SR - bug 6470
4. Agent does not recognize and report plugin of USB devices - bug 4872
5. Agent setting - icon wasn't established on remote agent - bug 4579

Please note - this is a test version - not yet a production version. Please install it carefully on some machines and please send us comments as reply to this topic.

We really appreciate your cooperation and waiting for your comments.

Thanks

Hanan Baranes
SysAid R&D

SysAidTools.exe

SysAidAgent.exe

This message was edited 3 times. Last update was at Aug. 22, 2010 10:46 AM

adietz

Elite SysAider

104

Re:SysAid Agent + Sysaid Tool test version 7.0.06L

Aug. 26, 2010 01:07 PM

Have deployed to various computers and have found the following:

- On Windows XP machines: IliAS.EXE consumes 100% of the CPU

- On Windows 7 machines: the computer basically stalls out, even though the CPU is running at about 20 - 30%.

Removing agents and then redeploying 7.0.05 resolves these issues.

itayH

SysAid Customer Success Manager

1090

SysAid Agent + Sysaid Tool test version 7.0.06L

Aug. 27, 2010 02:48 AM

Hi adietz,

Thank you very much for the information you gave us, I forward this information to our development department for further investigation.
It will really help if you can add some debug logs from the problematic assets.

Thanks in advance.

Best Regards,
Itay

Lior Calif

SysAid R&D

Re:SysAid Agent + Sysaid Tool test version 7.0.06L

Aug. 31, 2010 09:12 AM

Hi Adietz,

We have tried to reproduce the problem you mentioned on our XP. physical and Virtual machines , this problem wasn't reproducible.
A support representative will contact you soon and will help in solving the problem you mentioned.

If any other Sysaiders experiences a problem like was described in Adietz post, Please, feel free to share it with us.

Thank You

SysAid R&D
Lior Calif

adietz

Elite SysAider

104

Re:SysAid Agent + Sysaid Tool test version 7.0.06L

Sep. 01, 2010 03:30 PM

I am working on getting another computer setup for testing so that I can collect some logs, I will probably have it operational sometime next week as I have been out of the office most of this week.

Alex

itayH

SysAid Customer Success Manager

1090

SysAid Agent + Sysaid Tool test version 7.0.06L

Sep. 02, 2010 11:14 AM

Hi Alex,

I opened an SR for you, please response ASAP.

Looking forward to hearing from you.

Best Regards,
Itay

adietz

Elite SysAider

104

Re:SysAid Agent + Sysaid Tool test version 7.0.06L

Sep. 08, 2010 08:56 PM

Hi Itay,

I just installed on test machine w/ logs on, will update the SR if / when I see the performance hit.

Alex

pdlp

Elite SysAider

120

Re:SysAid Agent + Sysaid Tool test version 7.0.06L

Sep. 14, 2010 05:51 PM

I have just installed the SysAid Agent. It does not consume much in resources. So far so good...

itayH

SysAid Customer Success Manager

1090

SysAid Agent + Sysaid Tool test version 7.0.06L

Sep. 15, 2010 08:43 AM

Thank you for the update Paul.

Alex, did you managed to resolve your issue?

Best Regards,
Itay

itayH

SysAid Customer Success Manager

1090

SysAid Agent + Sysaid Tool test version 7.0.06L

Sep. 16, 2010 08:47 AM

Dear Alex,

Can you please update us on the status of this service request, has this issue been resolved?

Looking forward to your response.

Best Regards,
Itay

SirLouen

SysAider

Re:SysAid Agent + Sysaid Tool test version 7.0.06L

Sep. 16, 2010 03:31 PM

100% CPU here also in Windows XP Machines

I've found this in several ones.

Checkout the day I joined

itayH

SysAid Customer Success Manager

1090

SysAid Agent + Sysaid Tool test version 7.0.06L

Sep. 19, 2010 03:28 AM

Hi SirLouen,

09/09/09 nice lol

I opened an SR for you. Please reply so we can schedule a remote control session.

Best Regards,
Itay

SillyGroupIT

SysAider

Re:SysAid Agent + Sysaid Tool test version 7.0.06L

Oct. 06, 2010 11:29 AM

Any ideas why I am unable to install the 7.0.06L agent? I enter my account details (copy and pasted from the Helpdesk settings page, just to be sure) and the installer gives me an HTTP/1.1 401 Unauthorised error popup, followed by a popup that says "Invalid Account Information". I'm installing as a local admin.

itayH

SysAid Customer Success Manager

1090

SysAid Agent + Sysaid Tool test version 7.0.06L

Oct. 06, 2010 01:33 PM

Hi SillyGroupIT,

Please send us email to helpdesk@sysaid.com or open a SR in https://helpdesk.sysaid.com regarding this issue with short description, screenshots, link to the post and the support team will contact you.

Best Regards,
Itay

SysAid Agent + Sysaid Tool test version 7.0.06L

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