How to Change "Title" to "Subject" in end user portal

 
Author
Message
Bee
SysAider
7
 
Our wonderful, technologically advanced users seem to think that "Title" literally means their job title. How can I change the end user portal "title" to read "subject". I am willing to change it everywhere in sysaid if necessary if changing it just on the end user portal isnt possible.

Thanks ahead of time!
SysAid Customer Relations
1092
 
lol

Hi Bee,

Welcome to our community.

In order to change the field Title to Subject in the End User Portal please follow these steps:
Go to Customize > Translate Tab > click on the download link “Download translate file”, open the file, search for the fields that you need to change and edit them. Save the file and then upload it back to SysAid in Customize > Translate Tab.

Let me know if they will understand that
Best Regards,
Itay
Bee
SysAider
7
 
Got it!

Thank you for your help. Hopefully we stop getting requests titled "Scheduling Supervisor" now.
SysAid Customer Relations
1092
 
My pleasure

Let me know if you need additional help.
Best Regards,
Itay
SysAider
4
 
Okay, I'm trying to do this as well for the same reason. I downloaded and editted the translation file, then I uploaded the new. It did not change anything? I've waited a week and still no change? I'm running version 8.5.08 Education Pro Edition and if download the translation file the change is in there.
SysAid Customer Relations
277
 
Hi DMize ,

The attribute which you modified according to the screenshot you sent will has an affect only for the service request form, from the Administrator portal.
If you wish to change the name of the title in the End User submit form, from the end user portal you should modify the "sr.title" field. I attached a screenshot with the location of that field.

I hope this information has been useful for you

Thanks.

Ariel.

This message was edited 1 time. Last update was at Sep. 23, 2012 02:36 PM

SysAider
4
 
Thanks Ariel that did it!
Super SysAider
87
 
HAHAHA. I thought we were the only ones with this issue. I had to change ours to "Service Request Title" because of the same thing. I was getting a lot of tickets called titled "Manager". UGH!
SysAider
2
 
How to you change it for the Self Service Portal? That works for the End User Portal but not the newer Self Service Portal.