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How to Change "Title" to "Subject" in end user portal

 
Author
Message
Bee
SysAider
7
 
How to Change "Title" to "Subject" in end user portal
Aug. 24, 2010 07:09 PM
Our wonderful, technologically advanced users seem to think that "Title" literally means their job title. How can I change the end user portal "title" to read "subject". I am willing to change it everywhere in sysaid if necessary if changing it just on the end user portal isnt possible.

Thanks ahead of time!
itayH
SysAid Customer Success Manager
1090
 
Re:How to Change "Title" to "Subject" in end user portal
Aug. 25, 2010 12:00 PM
lol

Hi Bee,

Welcome to our community.

In order to change the field Title to Subject in the End User Portal please follow these steps:
Go to Customize > Translate Tab > click on the download link “Download translate file”, open the file, search for the fields that you need to change and edit them. Save the file and then upload it back to SysAid in Customize > Translate Tab.

Let me know if they will understand that
Best Regards,
Itay
Bee
SysAider
7
 
Re:How to Change "Title" to "Subject" in end user portal
Aug. 25, 2010 01:58 PM
Got it!

Thank you for your help. Hopefully we stop getting requests titled "Scheduling Supervisor" now.
itayH
SysAid Customer Success Manager
1090
 
How to Change "Title" to "Subject" in end user portal
Aug. 27, 2010 01:55 AM
My pleasure

Let me know if you need additional help.
Best Regards,
Itay
DMize
SysAider
4
 
Re:How to Change "Title" to "Subject" in end user portal
Sep. 17, 2012 08:34 PM
Okay, I'm trying to do this as well for the same reason. I downloaded and editted the translation file, then I uploaded the new. It did not change anything? I've waited a week and still no change? I'm running version 8.5.08 Education Pro Edition and if download the translation file the change is in there.
Ariel Jupiter
SysAid Customer Success Manager
277
 
Re:How to Change "Title" to "Subject" in end user portal
Sep. 23, 2012 08:39 AM
Hi DMize ,

The attribute which you modified according to the screenshot you sent will has an affect only for the service request form, from the Administrator portal.
If you wish to change the name of the title in the End User submit form, from the end user portal you should modify the "sr.title" field. I attached a screenshot with the location of that field.

I hope this information has been useful for you

Thanks.

Ariel.

This message was edited 1 time. Last update was at Sep. 23, 2012 02:36 PM
DMize
SysAider
4
 
How to Change "Title" to "Subject" in end user portal
Sep. 23, 2012 11:53 PM
Thanks Ariel that did it!
Matrix-Donald
Super SysAider
87
 
Re:How to Change "Title" to "Subject" in end user portal
Sep. 25, 2012 11:05 PM
HAHAHA. I thought we were the only ones with this issue. I had to change ours to "Service Request Title" because of the same thing. I was getting a lot of tickets called titled "Manager". UGH!
DB563
SysAider
2
 
Re: How to Change "Title" to "Subject" in end user portal
Dec. 06, 2018 04:07 AM
How to you change it for the Self Service Portal? That works for the End User Portal but not the newer Self Service Portal.
baucomwd
Super SysAider
79
 
Re: How to Change "Title" to "Subject" in end user portal
Feb. 04, 2020 09:56 AM
We are having the same issue as DB563 and Bee, since upgrading from 16.3 to 19.4 and migrating to the new self service portal, our users are now entering their position title, in the title field. We have issued training, and it is not resolving the issue. Is there any way to rename the "Title" field in the self service portal?

This message was edited 1 time. Last update was at Feb. 04, 2020 11:26 AM
Maayan Karstaedt
SysAid Product Manager Community Manager
319
 
Re: How to Change "Title" to "Subject" in end user portal
Dec. 02, 2021 11:24 AM


ICYMI, we launched SysAid’s modern Self-Service Portal (SSP) a while back, and now we’re ready to say farewell to the legacy End-User Portal (EUP).

For our cloud customers, this change is already in progress and will be completed by the end of 2021! For our on-premises customers, the EUP will be sunsetted in the Q1 2022 release.

Looking to learn more about what a SSP is all about, read up about it here..

Also, be sure to join our webinar on December 8th . at 10 am ET where we’ll cover what the transition from the EUP means for you, and how to boost your self-service capabilities and employee adoption to the next level.

Onwards and Upwards!
Maayan
 
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