SysAid Free Installation Guide

SysAid Technical Writer

SysAid Free Edition Installation Guide


Table of Contents


    Installing SysAid
    Setting Up Outgoing Email
    Choosing the Tomcat Listening Port
    Choosing the Default Language
    Initializing Your Account and Setting Up A Username and Password
    Registering for Free SysAid Community Support and Updates
    Getting Started
    Contact Us





SysAid is available in two editions: a fully Cloud, SAAS solution and an installed, In-House solution. This document will help you install the Free version of SysAid In-House Edition (Windows version). The Free Edition is a features-limited version of SysAid. For a list of differences between the Full and Free editions of SysAid, please consult our website.


SysAid is a web application, and the SysAid installation includes a Tomcat web server.

Users accessing the help desk will connect to the SysAid Server via a web browser. For asset management, you will deploy the SysAid Agent to your network's computers.  Please see the Getting Started guide for more information about installing the SysAid Agent.


SysAid Server System Requirements

The minimum requirements for SysAid are:

  • OS – Windows: 10, 8, 7, Vista, Server 2016, 2012, 2008, Linux, Mac OS X 10.11 and above, Unix, IBM's AIX, FreeBSD, Solaris, HP-UX ****
  • CPU – 2.0GHz
  • RAM – 4 Gb
  • Disk Space (for application) – 16 GB
  • Disk Space (for database ) – 1Gb




Installing SysAid


There are many places around the internet where you can download the SysAid Free Edition. Please make sure that you have downloaded the latest version of SysAid, which can be found on our website.

To install SysAid:

  1. Run the saved installation file, SysAidServerFree.exe. This opens the installer.
  2. It's recommended to close all non-essential applications. When you have done so, click the Next button. This opens the license agreement screen.

     Figure 1: SysAid Server Set-up Wizard


  4. Please read through the SysAid Server license agreement. If you accept the terms and conditions, please click "I accept the agreement" and then click Next.

     Figure 2: SysAid License Agreement


  6. Choose whether to use the Typical or Custom installation settings. Choosing customized installation gives you the following additional options:

    Configuration Option Default Can be changed later
    Select SysAid installation directory C:\Program Files\SysAidServer  
    Select start menu folder for SysAid shortcuts SysAid Yes
    Enter SMTP information for your outgoing mail server None Yes
    Choose the listening port for the Tomcat web server 8080 Yes
    Choose the default SysAid language English Yes

    If you choose Typical installation, skip to Initializing Your Account. If you choose Customized installation, continue on to Step 5.

     Figure 3: Choosing a setup type

  7. The page that appears allows you to select the installation directory for the SysAid server. It is recommended to use the default directory. After you have chosen a directory, click Next.

     Figure 4: Setting up a folder for SysAid server


  9. SysAid now prompts you to select a start menu folder for the SysAid shortcuts.

     Figure 5: Choosing a folder for the SysAid Start Menu shortcuts

    Choose a folder and click Next. Installation begins.


     Figure 6: Installation in progress


After SysAid finishes installing all necessary files, your default browser will open to a registration page where you can sign up for free SysAid Community technical support. Minimize your browser for the time being (don't close it!). We'll come back to this page later. Return now to the installer.




Setting Up Outgoing Email


On this screen you will be asked to specify your settings for outgoing email.


  1. Input your Mail server (SMTP). This is your outgoing email server. If you would like to set up email integration later, click Skip.
  2. In the Reply address field, enter the outgoing email address for your SysAid server. This can be any email address set up on your mail server.
  3. Click Next. SysAid will attempt to verify the connection. If you are using an external SMTP server that requires authentication, such as Gmail, you won't be able to verify the connection at this stage. Click OK to proceed.


 Figure 7: Setting Network Parameters




Choosing the Tomcat Listening Port


Choose a Server HTTP port. This is the port the SysAid Server will listen on. The default is 8080. You will use this port number when logging into SysAid (this is detailed later on). Unless you have another service already listening on port 8080, there is no reason to change this.


 Figure 8: Choosing the Tomcat listening port




Choosing the Default Language


The next thing to do is choose your default language for SysAid. Choose from one of the nine available languages. If your language is not in the list, you can still use SysAid in your language of choice by editing the translation file after you've completed installation. Also, the End-User Portal is available in 42 different languages, any of which may be selected after you finish installation.


 Figure 9:  Choosing the default language




Initializing Your Account and Setting Up a Username and Password


You've now reached the final step in installation, initializizing your account. Complete the following steps to finish your SysAid installation:


  1. The Account ID and Serial Number fields are prepopulated for Free Edition users.
  2. Choose a username for the main SysAid Administrator.
  3. Enter a password, and then confirm your password.

     Figure 10: Setting Up Your Account


  5. Click Next.
  6. Please wait while the database initializes.
  7. You should now receive a confirmation screen letting you know that SysAid has been successfully installed. Click Finishto close the installer.

     Figure 11: Installation complete


Installation is now complete. The SysAid Server runs as a service. It can be found on the list of services running on your computer under the name "SysAid Server."


After completing installation, the SysAid login page opens in a browser window (it will take a minute until it loads, as the SysAid Server is still initializing). Another window opens with the Getting Started Guide. Be sure to read through this guide to learn where to go and what to do when you first start using SysAid.




Registering for Free SysAid Community Support and Updates


Return now to the browser page that you minimized before. One of the benefits of SysAid Free Edition is that you receive free community support and software updates. Go ahead and complete this page now to register.


 Figure 12: Registering for SysAid Free Edition support and updates




Getting Started


Now that SysAid is installed, you would like to begin using it. To log into SysAid:


  1. Click on the desktop/start menu shortcut for SysAid.
  2. On the login screen, enter the username and password you specified during installation.
  3. Click Login.
  4. --Or--

  5. Open any web browser.
  6. In the URL bar, enter the IP address of the server hosting SysAid followed by a colon ":" followed by the listening port (which you configured under Choosing the Tomcat Listening Port, above):
    http://<server IP>:<port>
  7. On the login screen, enter the username and password you specified during installation.
  8. Click Login.


Congratulations! You've installed SysAid and are now logged in! You will now want to ensure that all of your users are imported into SysAid, install the SysAid agent for asset management, and configures SysAid's many preferences to suit your specific needs. If at any time you need assistance, you can access the Online Aid by clicking on your user name in the top right corner and choosing Online Aid, this will bring you directly to the topic for the screen you are on. Also be sure to read our Getting Started guide, which will show you where to go and what to do as you take your first steps with SysAid. Our support team is always available to help you, as well. You may contact them at




Contact Us


SysAid welcomes your questions and suggestions. We can be reached via phone and email:

Toll Free phone center (U.S): 800-686-7047

Tel (U.S): +1 617-231-0124

Fax (U.S): +1 617 507 2559

Tel (Israel): +972 3 533 3675

Fax (Israel): +972 3 761 7205


SysAid community:

You can also view our full support page at

This message was edited 1 time. Last update was at Sep. 12, 2012 09:49 AM

im trying to install sysaid but always receive this error:

"the wizard was interrupted in MsSql Service already exist before sysaid server could completely installed"

can you help me on this?
The same problem of Marvin also occurs when I'm trying to install the free edition for evaluation.
I think it may become one of the FAQs. Would you please give me a clear solution to solve this problem?
I'm trying to install SysAid Free server and get this error:"Setup has detected a possible infinite loop in the script with function <strange set of characters>. Make sure you are handling the error return codes properly. Error 440"
This occurrs during "Installing MS SQL Express" in Database Setup.
This happens in 2 diferent computers.