iPhone App

Author

Message

5.7FSN

SysAid Wiz

577

Re:iPhone App

Sep. 21, 2010 12:28 PM

can't get the app to work here. we have domain\ in our username. Not sure if that's the issue or if because my Password contains special characters.?

if I try myurl/m/ I get "Login Error The Sysaid server you are connecting to must be 7.0 or higher." Server is at 7.00

if just myurl I get a "Login Erroor, Incorrect Login Information".

I can navigate to our sysaid just fine from the browser.

Thanks

This message was edited 1 time. Last update was at Sep. 21, 2010 12:31 PM

LiranCohen

Super SysAider

Re:iPhone App

Sep. 22, 2010 06:02 AM

Hey 5.7FSN

There is a known bug to connect SysAid server using the character “\”.
This issue effect all users with Domain\User login.

The bug number is “6587”.

Ill update this post when our R&D will solve this issue.

Liran -

birneyw

SysAider

Re:iPhone App

Sep. 28, 2010 09:51 AM

It would be nice if we could sort on SR# bringing the newest to the top or bottom. Right now it starts with oldest up top, just a bit of pain. Also if we could "and" the filter, I would like to see new and open service request, then sort by SR# if you do active, it groups them by status, I think.

Walt

5.7FSN

SysAid Wiz

577

Re:iPhone App

Sep. 28, 2010 02:49 PM

LiranCohen wrote:Hey 5.7FSN

There is a known bug to connect SysAid server using the character “\”.
This issue effect all users with Domain\User login.

The bug number is “6587”.

Ill update this post when our R&D will solve this issue.

Liran -

Thanks Liran

jamaro

Super SysAider

Re:iPhone App

Sep. 29, 2010 07:55 AM

Hi!

Create an iPhone client, that he would have had the opportunity to complete WEB version.

- Send E-mail
- Select additional fields
- View reports
- Attachmets (save \ sending)
- Sort column
- And much more

This client, a clone of the primitive mobile version https://server.com/m

Administrator Help Desk (SysAid)

paul_swanson

SysAider

Re:iPhone App

Oct. 19, 2010 09:55 PM

(BUMP)

I, and my guys, love our new SysAid system ... but please, get it working on our iPhones in a multi-domain environment!!

Pretty please ... Пожалуйста, я тоже

--------
Paul S.
Happy Customer Who Wants More Happiness On His iPhone

KieranCork

SysAider

Re:iPhone App

Oct. 28, 2010 09:55 AM

I've got version 1.1 and though it shows the current outstanding faults correctly, the assets look like this:

Anyone else having that problem?

Kieran

JBoslooper

SysAider

Re:iPhone App

Feb. 23, 2011 08:34 AM

LiranCohen wrote:Hey 5.7FSN

There is a known bug to connect SysAid server using the character “\”.
This issue effect all users with Domain\User login.

The bug number is “6587”.

Ill update this post when our R&D will solve this issue.

Liran -

Hi Liran,

Has there been any update on this issue? I am eager to try the iPhone app out with our Sysaid system.

-John

JBoslooper

SysAider

Re:iPhone App

Feb. 23, 2011 08:39 AM

Hi Everyone,

I stumbled across a workaround for this issue in another post:

https://www.sysaid.com/Sysforums/posts/list/0/5990.page

If you put two \\ in the domain\username field, the iphone app will work.

Example:
URL = https://helpdesk.yourdomain.com

port if needed)

Username = domain\\username

Password = xxxxxxxxx

Hope this helps...

-John

TerrenceRocks

SysAider

Re:iPhone App

Jun. 29, 2011 04:20 PM

RICHI wrote:Where is the App? I've been checking the iPhone App store for SysAid app since Saar said its been released at the SysAid conference - Cannot find when I search for SysAid in App store -
Are we going by any other name than SysAid?

I downloaded it but don't see it on my Iphone, trying a reboot

TerrenceRocks

SysAider

Re:iPhone App

Jun. 29, 2011 05:23 PM

It popped up later

5.7FSN

SysAid Wiz

577

Re:iPhone App

Jul. 01, 2011 06:08 AM

Available at least here in the US today. Although nothing still works. They fixed the "\" issue with multi domain logins, but the filters by user or admin, still don't work.. It doesn't sort SR's by # either, and it only lists assets in alpha order, so if you have 900+ like we do, you only see about 100.

I like the push notiications..

Unable to send A remote control reques to the user. The User is not associated with any Sysaid agent... ??

EDIT,

Actual RD to asset works.. But Is very very very slow (I'm on WIFI), and hard to use..

This message was edited 2 times. Last update was at Jul. 01, 2011 06:25 AM

KiltedTim

SysAider

Re:iPhone App

Jul. 01, 2011 12:56 PM

Is there some magic to getting push notifications to work?

We have SysAid 8.0.05 Pro and I'm not getting push notifications.

I'm using the SysAid CSS app. I switched to that when I couldn't get the SysAid Helpdesk app to connect to my server using it's public address when I was on the internal network.

What is the difference between the 2? It's extremely unclear based on the descriptions and both were updated today with push notification support.

birneyw

SysAider

Re:iPhone App

Jul. 01, 2011 01:03 PM

I still get user does not exists in sysaid database.

Remis

SysAider

Re:iPhone App

Feb. 06, 2015 03:03 AM

Hi,

I see first message on 2009. Still no NORMAL iPhone App for SysAid. Existing application is more like joke. Do you have plans to improove iPhone Application in the near feature?

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