The Password Services Audit Log shows you a list of all activity in Password Services. This includes both end user and administrator activity.
This information is also recorded in the main SysAid logs, viewable under Settings > Customize > Event Logs.
Activities recorded in the log include:
|User changed his password|| |
End User password was successfully reset
|User unlocked his account|| |
End User account was unlocked
|User completed his enrollment|| |
User filled out all of the required security questions
|Incorrect password when updating security questions|| |
User attempted to update security questions, but entered the wrong password. Changes to security questions not saved.
|Failed to answer Security Questions|| |
User exceeded the maximum number of allowable attempts to answer the security questions and was blocked from the system.
|Temporary password expired|| |
User successfully reset password but did not login before the temporary password expired.
|Failed to send notification email|| |
Reset password/unlock account successful but email was not successfully sent.
|Failed to send notification SMS|| |
Reset password/unlock account successful but SMS was not successfully sent.
|Invalid entry when updating security questions|| |
User entered invalid answers to the security questions.
|AD - Failed to connect to the AD|| |
SysAid unsuccessfully attempted to connect to Active Directory.
|AD - Wrong username\password|| |
The Active Directory username or password specified under Settings > Integration > LDAP is incorrect.
|AD (LDAP settings) – user with no permission|| |
The Active Directory username or password specified under Settings > Integration > LDAP does not have permission to change passwords.
|Changes were made by the administrators|| |
Changes were made to the module settings by an administrator.
|“User self Service” permission was enabled/disabled for administrator|| |
Permission to access the Password Services module was enabled/disabled for this administrator.
|“User self Service” permission was enabled/disabled for end user|| |
Permission to access the Password Self Service module was enabled/disabled for this end user.
|End user - failed to display Domain list|| |
SysAid was unable to load the list of domain names in step 1.
|End user – username validation|| |
The end user was not found in Active Directory.