Password Services Log

 
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Message
SysAid Technical Writer
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Tools

Password Services

Audit Log

 

The Password Services Audit Log shows you a list of all activity in Password Services. This includes both end user and administrator activity.

 

This information is also recorded in the main SysAid logs, viewable under Settings > Customize > Event Logs.

 

 

Activities recorded in the log include:

 

Event

Description

User changed his password

End User password was successfully reset

User unlocked his account

End User account was unlocked

User completed his enrollment

User filled out all of the required security questions

Incorrect password when updating security questions

User attempted to update security questions, but entered the wrong password. Changes to security questions not saved.

Failed to answer Security Questions

User exceeded the maximum number of allowable attempts to answer the security questions and was blocked from the system.

Temporary password expired

User successfully reset password but did not login before the temporary password expired.

Failed to send notification email

Reset password/unlock account successful but email was not successfully sent.

Failed to send notification SMS

Reset password/unlock account successful but SMS was not successfully sent.

Invalid entry when updating security questions

User entered invalid answers to the security questions.

AD - Failed to connect to the AD

SysAid unsuccessfully attempted to connect to Active Directory.

AD - Wrong username\password

The Active Directory username or password specified under Settings > Integration > LDAP is incorrect.

AD (LDAP settings) – user with no permission

The Active Directory username or password specified under Settings > Integration > LDAP does not have permission to change passwords.

Changes were made by the administrators

Changes were made to the module settings by an administrator.

“User self Service” permission was enabled/disabled for administrator

Permission to access the Password Services module was enabled/disabled for this administrator.

“User self Service” permission was enabled/disabled for end user

Permission to access the Password Self Service module was enabled/disabled for this end user.

End user - failed to display Domain list

SysAid was unable to load the list of domain names in step 1.

End user – username validation

The end user was not found in Active Directory.