We have a Sysaid v8.0.05 Pro Edition–Test-License, and we have got a problem using the RemoteControlGateway(RCG)-function over NAT.
Take a look at the networkscenario plz.
The agents are deployed manual, using the *.msi-package.
The client-PC's are correctly listed under Assets.
When I try to establish a RCG-Session ([Assest Management]->[Workstation]->[RC]->[RCG]->[START]) from the „Helpdesk-PC“ to Workstation1 or 2, the same error always occurs:
After starting the RCG-Connection on the Helpdesk-PC to a Workstation-PC, on the Workstation-PC a request for a remote-Session pops up.
Then I click on „Accept Connection“.
Now on Helpdesk-PC in the Browser the message appears:"The remote computer confirmed the remote session.".
Thats it, this window is not changing anymore, nothing happens anymore, I dont see a RC-window.
Doesn't matter if I connect to Workstation1 or 2, I always get the same result.
The firewalls on all PCs are shutdown, same for the Server.
I tried different Browsers, (Chrome, Firefox).
In a local test-scenario (Sysaidserver, Helpdeskpc and Workstation on the same local network) it works fine.
Is there anyone with the same networkscenario?