Edit Notes

 
Author
Message
SysAider
4
 
We've had a couple of instances now where details have been saved in the notes field with incorrect content. Is there a way to edit the contents once applied?

Thanks for any help.
SysAid Customer Success Manager
760
 
Dear PingPong,

The notes works as a stamp so you can't remove it after you put it there however if you go to customize > appearance and disable the option Allow notes to be added only by using the "Add a note" button
so it want be as a stamp in the future and it will be as a regular field and you can add and remove text with out clicking the add note button.

Thanks Inna.
SysAider
4
 
Thanks for that Inna. Like the idea of it being a stamp but just frustrating when you've made a significant typo or updated the wrong ticket!
Think we'll leave it as it is though.
Thanks Again

PP
SysAider
5
 
Has anyone found a way to edit notes or activities. Why can we not fix a note that was typed wrong or put in the wrong ticket?
SysAid Wiz
1212
 
Mike Hinkle wrote:Has anyone found a way to edit notes or activities. Why can we not fix a note that was typed wrong or put in the wrong ticket?


Hi Mike,
we can see under this post:
https://community.sysaid.com/Sysforums/posts/list/8550.page