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Show "due date" on end user portal

 
Author
Message
maqsa
SysAider
12
 
Show "due date" on end user portal
Sep. 03, 2008 06:27 PM
Hello everyone,

I just installed SysAid and I want to show to the end user the due date, such field is not shown by default in their view. Anyone knows how to show it?

Thank you
techguy
SysAid Wiz
1768
 
Re:Show "due date" on end user portal
Sep. 03, 2008 06:54 PM
Go in to helpdesk and select list.
Change the view at the top of the screen to EndUser instead of Default and then customise the view using the cog icon. Add in the due Date field and save.
These changes will be reflected in the end user portal.
maqsa
SysAider
12
 
Show "due date" on end user portal
Sep. 03, 2008 09:49 PM
Hello techguy,

Thank you, I did it and it work, but only in that particular view. Is it possible to show it in the detailed view of each ticket????
techguy
SysAid Wiz
1768
 
Re:Show "due date" on end user portal
Oct. 07, 2008 08:02 AM
Sorry I can't answer that.
techguy
SysAid Wiz
1768
 
Re:Show "due date" on end user portal
Nov. 01, 2008 11:44 AM
*BUMP* Haim?
MichelleU
Super SysAider
74
 
Re:Show "due date" on end user portal
Feb. 12, 2009 01:00 PM
Any updates on this? We have the Due Date showing on the end user portal (html submission page), but when you fill it in and hit submit, the date is not being added to the ticket that is generated.
shay
SysAid Customer Success Manager
93
 
Re:Show "due date" on end user portal
Feb. 17, 2009 10:26 AM
Dear MichelleU,

Can you please let us know if you wish to add a new field ( Due Date ) to your submit-service-request form ,or to add the Due date to the " View your old service requests " ?
JohnE
SysAider
45
 
Re:Show "due date" on end user portal
Aug. 05, 2009 01:49 AM
On service-request-page.htm (view service request details) use:

#if( $attributes.indexOf("due_date") > 0 && $sr.dueDate)
#set( $cnt = $cnt+1 )
#set( $row = ($cnt % 2)+1 )
<tr align="$rb.getString('dir.left')" >
<td > </td>
<td class="Form_Ctrl_Label"><label>$rb.getString('sr.due.date'):</label></td>
<td class="Form_Ctrl_Label"><label>$esc.escapeTextHtml($format.format($sr.dueDate), $charset)</label></td>
<td> </td>
</tr>
#end

Note: this will also hide the due date row no date is available, which is handy.
alefabian
Elite SysAider
197
 
Re: Show "due date" on end user portal
Sep. 02, 2020 02:39 AM
Is there a way to hide the due date appearing on the Self-Service Portal?
The above mentioned instructions just work for EUP

This message was edited 1 time. Last update was at Sep. 02, 2020 02:40 AM

 
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