Self Service Portal and Service Catalog Focus Group

Author

Message

Danny Tashiev

SysAid Product Manager Community Manager

5241

Re: Self Service Portal and Service Catalog Focus Group

Aug. 27, 2017 06:50 AM

Hi _Gav_,

It is currently being developed

We will update once there is more to share.

Cheers,
Danny

simental

Elite SysAider

103

Re: Self Service Portal and Service Catalog Focus Group

Aug. 31, 2017 08:00 PM

Hello friends!

Is it possible to create a toolbox widget link to a FAQ subset??? I have the idea I saw this configuration explained somewhere or I might be confused and it was about something else.

We would find really useful to be able to access a subset of the FAQ really fast using a toolbox widget link because we have created a category in the FAQ where we are uploading the manuals for the most important machines we have in the company and it would be really nice to have a link called manuals and then enter the FAQ but just see the articles under the category "Manuals". If this is possible, we are planning to use it to place the internal company periodical news bulletin, and some other Departmental information like HR's company sharable Information, etc.

Look forward to your directions to achive this!!

Have a great day!

simental

Elite SysAider

103

Re: Self Service Portal and Service Catalog Focus Group

Sep. 14, 2017 09:12 PM

Hello!

I am checking my Self Service Portal and I have just realized that I don't have the version that was shown in the most recent webinar.

I was supposed to be part of the beta group but I don't have that version.

Could you please include me in the beta again??

Danny Tashiev

SysAid Product Manager Community Manager

5241

Re: Self Service Portal and Service Catalog Focus Group

Sep. 18, 2017 07:23 AM

Hi simental,

There is currently no beta process for the Self-Service Portal, as it was released for all customers on Cloud. The most recent version displayed in the webinar will be deployed to you in the next version release

Cheers,
Danny

Youyou

SysAider

Re: Self Service Portal and Service Catalog Focus Group

Sep. 18, 2017 12:19 PM

Hi Guys,

I saw an interesting things, if you call directly a template from a link, even if the selfportal is designed as the default one and if Old Portal is not enable, the request will appear in the old fashion way .

https://yoursitesysaid.com/SubmitSR.jsp?populateSR_id=templateID

Can we add that to the features request ?

Danny Tashiev

SysAid Product Manager Community Manager

5241

Re: Self Service Portal and Service Catalog Focus Group

Sep. 18, 2017 12:28 PM

If you're using Self-Service Portal by default, you should use the SSP link with the populateSR to avoid this scenario (/servicePortal/submitIncident).

You're bringing up an interesting point however - regarding allowing access of EUP/SSP URLs directly when they are disabled in settings. We will discuss this with the team.

Thanks,
Danny

simental

Elite SysAider

103

Re: Self Service Portal and Service Catalog Focus Group

Sep. 18, 2017 04:00 PM

Hi simental,

There is currently no beta process for the Self-Service Portal, as it was released for all customers on Cloud. The most recent version displayed in the webinar will be deployed to you in the next version release

Cheers,
Danny

Great!

Thank you!

This message was edited 1 time. Last update was at Sep. 19, 2017 12:48 PM

Youyou

SysAider

Re: Self Service Portal and Service Catalog Focus Group

Sep. 19, 2017 03:49 AM

Thanks Danny,

You rock as usual

Karlson

SysAid Wiz

1147

Re: Self Service Portal and Service Catalog Focus Group

Sep. 19, 2017 12:32 PM

Good evening Danny,

when will the beta begin?

Thank you
your Karlson

Danny Tashiev

SysAid Product Manager Community Manager

5241

Re: Self Service Portal and Service Catalog Focus Group

Sep. 19, 2017 12:35 PM

Hi Karlson,

I'm not sure which beta you're referring to? SSP is available to all Cloud customers.

Cheers,
Danny

Karlson

SysAid Wiz

1147

Re: Self Service Portal and Service Catalog Focus Group

Sep. 19, 2017 12:39 PM

Sorry Danny,

I mean the inHouse version!

cheers

Danny Tashiev

SysAid Product Manager Community Manager

5241

Re: Self Service Portal and Service Catalog Focus Group

Sep. 19, 2017 12:40 PM

It should begin sometimes next week

We will post more info when available!

Karlson

SysAid Wiz

1147

Re: Self Service Portal and Service Catalog Focus Group

Sep. 19, 2017 12:43 PM

Danny Tashiev wrote:It should begin sometimes next week We will post more info when available!

I'm glad it's so easy to grab!

Greetings to the team

Karlson

SysAid Wiz

1147

Re: Self Service Portal and Service Catalog Focus Group

Sep. 19, 2017 12:46 PM

Youyou wrote:Hi Guys,

I saw an interesting things, if you call directly a template from a link, even if the selfportal is designed as the default one and if Old Portal is not enable, the request will appear in the old fashion way .

https://yoursitesysaid.com/SubmitSR.jsp?populateSR_id=templateID

Can we add that to the features request ?

I just wanted to make it so important for MSP

Eddie

SysAider

Re: Self Service Portal and Service Catalog Focus Group

Sep. 27, 2017 01:25 PM

ETA on the Service Catalog feature?

We are currently putting together a Service Catalog and not having to use a third party would be really beneficial.

Thank you for the update.

Self Service Portal and Service Catalog Focus Group

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