Custom Notifications

Author

Message

Danny Tashiev

SysAid Product Manager Community Manager

5260

Re: Custom Notifications

May. 24, 2016 03:36 AM

Hi Cindy,

Could you clarify your question? What do you mean by how the validation is done?

Thanks,
Danny

TonyD1

SysAider

Re: Custom Notifications

Jul. 17, 2016 03:26 AM

I've written css as internal to customize my notifications, which is above the html data in a <script></script> section. The out put doesn't seem to recognize the <script> tags.

Can someone confirm if I am able to write internal css for editing the notifications... or does the css have to all be inline?

Tony

Danny Tashiev

SysAid Product Manager Community Manager

5260

Re: Custom Notifications

Jul. 17, 2016 04:55 AM

Hi Tony,

As I've answered in your separate thread, you will have to use inline CSS for this.

Cheers,
Danny

TonyD1

SysAider

Re: Custom Notifications

Jul. 18, 2016 09:47 AM

Thanks for confirming. I've been using inline but have now found that the reason it's not being recognized is due to the emails being received in Outlook and seeing that there are restrictions on the CSS tags that Outlook recogizes

Tony

poomonster

SysAider

Re: Custom Notifications

Feb. 12, 2018 07:12 AM

Hi
We have customised some workflow notifications for the "Accept" & "Deny" approval response. we are wanting to put a notes section in the notification but only want it to display anything if there are notes to display. The custom notes section is called $CurrentActionItem.getCust_notes6().
I have another notification that works with the following code:
#if( ${Notes} && ${Notes}!="" )
Notes: ${Notes}
#end
However, I cannot get it to work with custom notes section.
Can anyone advise how the code should be written.
Thanks

Danny Tashiev

SysAid Product Manager Community Manager

5260

Re: Custom Notifications

Feb. 12, 2018 07:39 AM

Hi poomonster,

Does it display the notes if you use the tag without the #if condition?

Cheers,
Danny

poomonster

SysAider

Re: Custom Notifications

Feb. 12, 2018 07:46 AM

Hi Danny
Yes it does. But I need it to only display if there is something in there.
Thanks
Lee

Danny Tashiev

SysAid Product Manager Community Manager

5260

Re: Custom Notifications

Feb. 12, 2018 10:24 AM

Can you copy-paste here the code that you're trying to use for this section?

Crissmiller

SysAider

Re: Custom Notifications

Mar. 21, 2018 04:31 PM

Can you tell me the correct variable to use in order to add Request User Manager to a notification? Thanks

Carol

Danny Tashiev

SysAid Product Manager Community Manager

5260

Re: Custom Notifications

Mar. 22, 2018 08:02 AM

Hi Crissmiller,

This tag can be found in the Custom Notification Form help page.

${ReqUser.userManagerName}

Cheers,
Danny

AxolotlSuitcase

SysAider

Re: Custom Notifications

Sep. 10, 2018 10:25 AM

Hi All,

Is there any way to strip our company e-mail signature from the body of notifications?

We've a really long signature (Thank GDPR for that) and on our first notification e-mail it sends the customer the description field (Including their signature, which is taking up space).

Ideally, we want it to display anything prior to their signature, but not to include this.

Thanks in Advance.

EMJ

SysAider

Re: Custom Notifications

Jan. 10, 2021 03:33 AM

Is there a way to have Helpdesk ticket auto-generate? For example, a ticket is generated twice a week for a specific backup and the ticket would automatically go to the general que?

Custom Notifications

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