I have a list of all our installed tools in cust_list1. These tools belong to different regions which I take care of by using different companies. Now if someone of our local (i.e. regional) guys who belongs to the respective company opens a SR the admin group (which also reflects the regional responsibilities) is set automatically by the routing rules. But if someone from our headquarter staff open the SR the group of the SR is set to "Support". Is there a way to apply routing rules based on the entry in cust_list1 which is always manually assigned to the SR?